The world would be a better place if everyone, not just companies, followed these principles.
I have asked Medium to add this feature: One reason why an article is not distributed to a topic by the curators. That would require new programming, but a checklist for the curators should be easy to do. They are looking into it.
Fiesta Americana hotel in Cancun, Mexico provides my favorite example to support your premise.
They made an error and posted our payment to the credit card 4 days after we checked out; one day after the period to make us Platinum.
Their computer system would not let them fix it.
I wrote the President and asked (1) they make us Platinum before we travelled there next week (2) fix their computer system to use the check-out date instead of the data entry date (3) pointed out that this should be an easy task for the programmers to do.
They added 20,000 points the next day.
He flew someone in from Miami just to talk to us while we were there.
They even analyzed our tip pattern and the surly waiter at breakfast had a whole new attitude at lunch on the last day.
I recommend the Fiesta Americana to everyone who goes to Cancun.